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Help & Support

We’re here to help!

 

Use the contact information to the right to contact us or browse through the “Frequently Asked Questions” for answers to the most common issues.

Contact Information

Telephone

  • Within US:  800-253-2350 – Option 2
  • International:  +1 978-688-0044

Email

Frequently Asked Questions


What is the Matthew Ferrara Learning Network?

The Matthew Ferrara Learning Network is an online VIDEO learning library helping agents and brokers in the Real Estate industry learn about technology, social media and modernizing their talents. It is powered by Matthew Ferrara, a driving force for evolution in the real estate industry. His mission has been to revolutionize the business by empowering brokers to create consumer-centric companies that meet the needs of modern buyers and sellers. He has used his knowledge and expertise to teach the Real Estate Industry about technology, social media and the like. Now, all of this knowledge has been collected into VIDEOS inside the Matthew Ferrara Learning Network. Enjoy!

How do I download a video I’ve purchased?

Once you’ve completed payment, you will be taken to a summary page. This page details whether your transaction was successful or not and contains the link to download your video(s). You will also receive an email with all of the transaction information as well as the download links. You can either use the links on the summary page or in the email.

How many times can I download a purchased video?

You can download your video 3 times total, from any computer at any time. If for some reason you have any trouble downloading, please contact us via email or phone.

What do I need to play a video I’ve downloaded?

All videos are in the Quicktime format with the extension MP4. These files can be played with a wide variety of media players. In Windows, the built-in Windows Media Player will be able to play back our videos. For Mac, the built-in Quicktime Player will handle the play back of our videos.

Do I need to register/sign in to purchase?

No registration is required to download or purchase anything in the store. We only require some personal information in order to process the transaction. We use PayPal as our payment processor so you can login and pay with you PayPal account if you have one. Otherwise, you can enter your information normally, without registering.

What if I am not satisfied with my purchase?

We are confident you will love what we have to offer here at the Learning Network Store, but if for any reason you are not satisfied with your purchase, we will refund the full purchase price. No questions asked.